Privacy Policy

We provide guidance, information, and personalised support for travel authorisation and Visitor Visa applications, including:

• Australia eVisitor Visa

• Australia Visitor Visa

• Canada Electronic Travel Authorisation (eTA)

• New Zealand Electronic Travel Authority (NZeTA)

Our services may involve:

• Explaining application requirements in a clear and practical way 

• Assisting with organising and reviewing documents

• Supporting the preparation and submission process where needed 

Our services are operated from Australia. Where we engage with individuals in other jurisdictions, we take reasonable steps to comply with applicable local privacy laws where required.

We only collect information that is needed to deliver our services effectively.

• Contact information such as your name, email address, and phone number

• Passport, identification, and travel information relevant to your application

• Your payment information is processed securely using trusted third-party payment services.

• Technical data such as IP address, browser type, cookies, and website usage

• Communications, enquiries, or messages you send to us

• Any additional information you choose to provide

Sensitive information, such as health or background details, is collected only where necessary for application support and with your consent, unless required or authorised by law. This information is handled in accordance with the Australian Privacy Principles.

When processing payments, your complete card information, including the card number and CVV, is securely sent directly to our authorised third-party payment providers. We do not store or have direct access to full financial data. Only limited billing information, such as your name, contact details, and transaction history, is retained for accounting, administrative, and legal compliance purposes.

We use your information to operate and improve our services.

• Providing and managing our services

• Helping you prepare your application and complete the submission process for Visitor Visas and travel authorisations

• Responding to enquiries and providing assistance

• Verifying identity and helping prevent fraud

• Meeting legal and regulatory requirements

• Sending service updates or marketing communications where consent has been given

• Analysing website usage to improve performance and user experience

Our website uses cookies and similar technologies to support functionality and understand how visitors use the site.

Cookies are small files stored on your device that allow the website to recognise your browser and retain your preferences.

• Maintain website functionality and security

• Remember user preferences and form inputs

• Analyse traffic and user behaviour

• Improve website structure and content

• Support permitted marketing activities

We work with selected third-party providers, including analytics and advertising platforms such as Google, which may place cookies and collect technical or usage data in accordance with their own privacy policies.

You can control or disable cookies at any time through your browser settings. Please note that disabling cookies may affect how certain parts of the website function.

Advertising shown on our website might be tailored based on your interactions to improve relevance. 

• NAI Consumer Opt-Out (US & global) https://optout.networkadvertising.org/

• DAA WebChoices (US) https://optout.aboutads.info/

• YourAdChoices Canada https://youradchoices.ca/en/tools

• EDAA Your Online Choices (Europe/UK) https://www.youronlinechoices.com

• AppChoices for iOS https://apps.apple.com/app/appchoices/id894822870

• AppChoices for Android https://play.google.com/store/apps/details?id=com.DAA.appchoices

Please note that preferences are set per device and browser. If cookies are cleared or if you switch devices, you may need to update your settings again.

We do not sell, rent, or exchange your personal information. Your information may be shared only where necessary, including with:

• Government authorities processing Visitor Visa or travel authorisation applications

• Service providers who support our operations under strict confidentiality

• Payment and technology partners that enable secure transactions

• Analytics and marketing platforms, including Google, for performance insights

• Law enforcement or regulatory bodies, where required by law

Your personal information may be stored or processed outside Australia, depending on where service providers or relevant authorities are located.

When information is transferred internationally, we take reasonable steps to ensure it is handled in line with the Australian Privacy Principles, unless otherwise permitted by law.

By using our services, you acknowledge that international data transfers may occur where required for application processing.

We use appropriate technical and organisational measures to protect personal information from unauthorised access, misuse, or loss.

Information is retained only for as long as necessary to deliver our services or meet legal obligations. Once it is no longer required, it is securely deleted or anonymised.

To ensure secure payment processing, all financial transactions are handled by trusted third-party providers using encryption and established industry security standards. We do not store complete card details on our systems, which helps reduce the risk of unauthorised access and ensures that sensitive financial information is managed within a secure environment.

Depending on your location and the privacy laws that apply to you, you may have certain rights regarding your personal information. These rights can include:

• Requesting access to the personal information we hold about you

• Requesting that inaccurate or incomplete information be corrected

• Requesting the deletion of your personal information, where permitted

• Requesting restrictions on, or objecting to, certain types of data processing

• Withdrawing your consent where we rely on consent as the basis for processing

• Requesting a copy of your personal information in a commonly used and accessible format, where applicable

These rights may arise under applicable privacy laws, including the Privacy Act 1988, the General Data Protection Regulation, the Personal Information Protection and Electronic Documents Act, the Privacy Act 2020, and certain United States state privacy laws, such as the California Consumer Privacy Act, where relevant.

To protect your personal information, we may ask you to verify your identity before processing certain requests.

If you wish to exercise any of these rights, you may contact our Privacy Officer using the contact details provided in this policy. We will respond within a reasonable timeframe and in accordance with applicable legal requirements.

Australia

In Australia, the Privacy Act 1988, together with the Australian Privacy Principles (APPs), sets out how organisations must collect, use, disclose, and manage personal information. These laws are intended to ensure that personal data is handled transparently and securely, and only for appropriate and lawful purposes. They also establish standards relating to data accuracy, protection, and organisational accountability.

When you use our services, you are entitled to certain rights under these laws, including the ability to access your personal information, request corrections, and understand how your data is being handled. We process and manage personal information in line with these requirements and take reasonable steps to maintain its security and integrity.

United States

In the United States, privacy regulation is based on a combination of federal and state laws rather than a single unified framework. Some states, including California, have introduced legislation such as the California Consumer Privacy Act, which provides individuals with specific rights regarding the collection, use, and sharing of their personal information.

Where these laws apply, you may have rights such as requesting access to your personal information, asking for its deletion, and opting out of certain uses, including targeted advertising. We aim to respect these rights and manage personal data in accordance with applicable legal standards. Enforcement of privacy and consumer protection requirements in the United States may involve authorities such as the Federal Trade Commission.

Canada

In Canada, the handling of personal information is governed by the Personal Information Protection and Electronic Documents Act, which sets out how organisations may collect, use, and disclose personal information in commercial activities. This framework places strong emphasis on informed consent, accountability, and openness in data practices.

When interacting with our services, you may have the right to access your personal information, request updates or corrections, and withdraw consent in certain circumstances. We aim to manage personal data fairly and transparently, consistent with these principles.

United Kingdom / European Union

In the United Kingdom and European Union, personal data is regulated under the General Data Protection Regulation and related legislation. These laws impose strict standards on how personal information is processed, requiring organisations to have a lawful basis for processing and to operate with transparency and accountability.

Depending on your location, you may have rights such as accessing your personal data, correcting inaccuracies, requesting deletion, restricting processing, and withdrawing consent. We aim to handle your information in accordance with these requirements and to provide clear, transparent information about our data practices.

New Zealand

In New Zealand, privacy is regulated by the Privacy Act 2020, which establishes principles governing the collection, use, storage, and disclosure of personal information. These principles are designed to ensure that organisations manage personal data responsibly, securely, and fairly.

When using our services, you may have rights to access your personal information, request corrections, and raise concerns about how your data is managed. We aim to handle personal information in accordance with these principles and to address any concerns in a fair and timely manner.

Note:

As individual circumstances may vary, we will make reasonable efforts to review your situation and respond appropriately in accordance with applicable requirements.

This Privacy Policy is governed by and interpreted in accordance with the laws of New South Wales, Australia, without regard to its conflict of law principles.

You can choose whether to receive marketing communications from us.

If you no longer wish to receive marketing emails, you can unsubscribe using the link provided or contact our Privacy Officer directly.

Please note that opting out of marketing will not affect essential service-related communications.

Our services are intended for people aged 18 and above. We do not knowingly collect personal information from individuals under 18 without verified consent from a parent or guardian.

If such information is identified, it will be removed promptly.

We may update this Privacy Policy periodically to reflect changes in our services or legal obligations. The most current version will always be available on this page.

If you have any questions or concerns about how your personal information is handled, please contact our Privacy Officer. We aim to respond in a fair and timely manner.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or visit www.oaic.gov.au.

Phonix Document Services

• Email: info@docubuddytravel.com

• Address: 2/8 Junia Ave Toongabbie NSW 2146