Privacy Policy

We provide guidance, information, and personalised support for travel authorisation and Visitor Visa applications, including:

• Australia eVisitor Visa

• Australia Visitor Visa

• Canada Electronic Travel Authorisation (eTA)

Our services may involve:

• Explaining application requirements in a clear and practical way 

• Assisting with organising and reviewing documents

• Supporting the preparation and submission process where needed 

We only collect information that is needed to deliver our services effectively.

• Contact information such as your name, email address, and phone number

• Passport, identification, and travel information relevant to your application

• Your payment information is processed securely using trusted third-party payment services.

• Technical data such as IP address, browser type, cookies, and website usage

• Communications, enquiries, or messages you send to us

• Any additional information you choose to provide

Sensitive information, such as health or background details, is collected only where necessary for application support and with your consent, unless required or authorised by law. This information is handled in accordance with the Australian Privacy Principles.

We use your information to operate and improve our services.

• Providing and managing our services

• Helping you prepare your application and complete the submission process for Visitor Visas and travel authorisations

• Responding to enquiries and providing assistance

• Verifying identity and helping prevent fraud

• Meeting legal and regulatory requirements

• Sending service updates or marketing communications where consent has been given

• Analysing website usage to improve performance and user experience

Our website uses cookies and similar technologies to support functionality and understand how visitors use the site.

Cookies are small files stored on your device that allow the website to recognise your browser and retain your preferences.

• Maintain website functionality and security

• Remember user preferences and form inputs

• Analyse traffic and user behaviour

• Improve website structure and content

• Support permitted marketing activities

We work with selected third-party providers, including analytics and advertising platforms such as Google, which may place cookies and collect technical or usage data in accordance with their own privacy policies.

You can control or disable cookies at any time through your browser settings. Please note that disabling cookies may affect how certain parts of the website function.

Advertising shown on our website might be tailored based on your interactions to improve relevance. 

• NAI Consumer Opt-Out (US & global) https://optout.networkadvertising.org/

• DAA WebChoices (US) https://optout.aboutads.info/

• YourAdChoices Canada https://youradchoices.ca/en/tools

• EDAA Your Online Choices (Europe/UK) https://www.youronlinechoices.com

• AppChoices for iOS https://apps.apple.com/app/appchoices/id894822870

• AppChoices for Android https://play.google.com/store/apps/details?id=com.DAA.appchoices

Please note that preferences are set per device and browser. If cookies are cleared or if you switch devices, you may need to update your settings again.

We do not sell, rent, or exchange your personal information. Your information may be shared only where necessary, including with:

• Government authorities processing Visitor Visa or travel authorisation applications

• Service providers who support our operations under strict confidentiality

• Payment and technology partners that enable secure transactions

• Analytics and marketing platforms, including Google, for performance insights

• Law enforcement or regulatory bodies, where required by law

Your personal information may be stored or processed outside Australia, depending on where service providers or relevant authorities are located.

When information is transferred internationally, we take reasonable steps to ensure it is handled in line with the Australian Privacy Principles, unless otherwise permitted by law.

By using our services, you acknowledge that international data transfers may occur where required for application processing.

We use appropriate technical and organisational measures to protect personal information from unauthorised access, misuse, or loss.

Information is retained only for as long as necessary to deliver our services or meet legal obligations. Once it is no longer required, it is securely deleted or anonymised.

• Ask for a copy of the personal information we hold about you

• Ask us to correct any information that is inaccurate or incomplete

• Ask for your information to be removed or limited in specific situations

• Withdraw your consent where it has previously been given

Requests can be made by contacting our Privacy Officer. We will respond within a reasonable timeframe.

You can choose whether to receive marketing communications from us.

If you no longer wish to receive marketing emails, you can unsubscribe using the link provided or contact our Privacy Officer directly.

Please note that opting out of marketing will not affect essential service-related communications.

Our services are intended for people aged 18 and above. We do not knowingly collect personal information from individuals under 18 without verified consent from a parent or guardian.

If such information is identified, it will be removed promptly.

We may update this Privacy Policy periodically to reflect changes in our services or legal obligations. The most current version will always be available on this page.

If you have any questions or concerns about how your personal information is handled, please contact our Privacy Officer. We aim to respond in a fair and timely manner.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or visit www.oaic.gov.au.

Phonix Document Services

• Email: info@docubuddytravel.com

• Address: 2/8 Junia Ave Toongabbie NSW 2146